Payment, Returns, and Refund Policy

This policy outlines the transactional rules and customer service expectations for products purchased from Pet Style World or our authorized sellers.

1. Accepted Payment Methods

For your convenience, when our full e-commerce functionality launches, Pet Style World will accept a wide range of secure and popular payment options. We prioritize security and flexibility to ensure a smooth checkout experience.

• Major Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
• Digital Wallets: Google Pay, Apple Pay, and other common mobile payment services.
• Online Payment Processors: We accept PayPal to offer an additional layer of payment security and convenience.
• Other Methods: Additional secure methods may be added in the future.

2. 15-Day Return Policy

We are confident in the quality and style of our gear. If you are not completely satisfied with an item, you may initiate a return within 15 days of the product delivery date.

Return Conditions:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be returned in its original packaging with all tags attached.
• Proof of purchase (order number or invoice) is required for all returns.

Note on Shipping: The customer is generally responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped or product defect).

3. Refund Processing

Once your return is received and inspected, we will send you an email notification. If the return is approved, your refund will be processed and automatically applied to your original method of payment.

• Processing Time: Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider (such as PayPal).
• Refund Denials: Returns that do not meet the conditions (e.g., used items, missing tags) will be returned to the customer, and a refund will not be issued.

4. Products Available on Third-Party Channels

For broader reach, many of our high-style pet products are also available through our official store on the Amazon marketplace.

Important Note: Products purchased through Amazon or any other third-party retailer are subject to that platform's individual payment, shipping, and return policies. Please direct all inquiries regarding orders placed on Amazon directly to their customer service team, as we cannot process their refunds or returns.